Provide a better service

We will provide a better service to passengers and the railway community by:


2008/09 2009/10 2010/11
CD1 Ensuring that BTP provides a service focused on the needs of victims of crime by achieving all victim and witness care targets under the Victim’s Code of Practice and Witness Charter (ACC Crime).
CD2 Providing a citizen-focused policing service which meets BTP’s commitments under the National Quality of Service Commitment (Deputy Chief Constable).
CD3 Improving communication and response by call handling and contact management, through the delivery of a new control room infrastructure and enhanced real time management of information, in order to provide a better service to everyone who requires assistance (ACC Operations).
CD4 Ensuring the completion of the Airwave special coverage solutions within BTP (ACC Scotland).


2008/09 2009/10 2010/11
CD5 Recruiting, retaining and progressing a diverse workforce that better reflects the communities BTP serves (Director of Human Resources).


2008/09 2009/10 2010/11
CD6 Ensuring BTP is aware of, and responsive to, the concerns of the travelling public (Deputy Chief Constable).
CD7 Working to improve the level of engagement with Government departments, in particular the DfT and Home Office, in order to promote a better understanding and support of BTP activities (Deputy Chief Constable).