We will provide a better service to passengers and the railway community by:
Performance
| 2008/09 | 2009/10 | 2010/11 | ||
| CD1 | Ensuring that BTP provides a service focused on the needs of victims of crime by achieving all victim and witness care targets under the Victim’s Code of Practice and Witness Charter (ACC Crime). | • | • | • |
| CD2 | Providing a citizen-focused policing service which meets BTP’s commitments under the National Quality of Service Commitment (Deputy Chief Constable). | • | • | • |
| CD3 | Improving communication and response by call handling and contact management, through the delivery of a new control room infrastructure and enhanced real time management of information, in order to provide a better service to everyone who requires assistance (ACC Operations). | • | • | |
| CD4 | Ensuring the completion of the Airwave special coverage solutions within BTP (ACC Scotland). | • | • | • |
People
| 2008/09 | 2009/10 | 2010/11 | ||
| CD5 | Recruiting, retaining and progressing a diverse workforce that better reflects the communities BTP serves (Director of Human Resources). | • | • | • |
Relationships
| 2008/09 | 2009/10 | 2010/11 | ||
| CD6 | Ensuring BTP is aware of, and responsive to, the concerns of the travelling public (Deputy Chief Constable). | • | • | • |
| CD7 | Working to improve the level of engagement with Government departments, in particular the DfT and Home Office, in order to promote a better understanding and support of BTP activities (Deputy Chief Constable). | • |