Complaints

To ensure your complaint is processed efficiently, please check our Complaints section first to make sure BTPA is able to handle it. Certain complaints are handled by British Transport Police.

Complaints or grievances to the police authority should be addressed to:

By post:
Ivason House
8a London Bridge St
London
SE1 9SG

Phone: 07900 394397

Email: Calvert.Yasin@btp.pnn.police.uk