Complaints we handle
BTPA will handle a complaint made by anyone against:
- A Police Authority member or employee
- The Chief Constable, Deputy Chief Constable and Assistant Chief Constables
Complaints we do not handle
BTPA does not handle the following complaints:
- Against British Transport Police officers below senior ranks
- Complaints about colleagues from serving British Transport Police officers or staff
Further information about making a complaint related to the police is available from the Independent Office for Police Conduct (England and Wales) or the Police Investigations and Review Commissioner for Scotland.
Complaints against other BTP officers or staff
The Authority does not generally become involved in these complaints. If you wish to make a complaint about a BTP officer or member of staff, please refer to the Complaints section on the BTP website.
Police officers and staff cannot make complaints against a member of their own force or another force arising from their own operational duty. Any concerns should be raised through management channels, and officers and staff have a general responsibility to do so. Former officers or staff cannot make a complaint about someone in relation to an incident that happened during the time they worked for the Force.
BTPA will deal with any grievances raised against the Chief Constable and any appeal of the outcome of a grievance against the Deputy Chief Constable. Grievances can only be raised by those staff and officers currently employed by BTP. If you wish to register a grievance, please contact BTPA Head of Governance and Compliance, by e-mail or post.