The new strategy, developed in collaboration with industry stakeholders, sets out the Force’s objectives for the next four years, focusing on:
- Protecting and safeguarding people
- Reducing delays and disruption
- Providing value for money
- Building a skilled, specialist workforce
The launch event was attended by representatives from Train Operating Companies (TOCs), passenger groups, Network Rail and the Rail Delivery Group (RDG). Gary Cooper from the RDG and David Beer from Transport Focus spoke at the event, welcoming the strategy and working together going forward.
BTPA Chair Ron Barclay-Smith said: “In anticipation of the new strategy, we have spent the last year developing areas of core focus in order to lay the groundwork for successful delivery of the new strategy.
“We have been able to keep crime levels at just 19 crimes per million passenger journeys, improved passenger satisfaction scores at a targeted stations, as well we maintaining the unit cost of providing BTP’s services at 35p per passenger kilometre.
“Our strategy is underpinned by the work we do with industry and partners to deliver services that address customer and staff priorities.”
To read the full Strategic Plan, please visit our Publications area.