Provide a better service
We will provide a better service to passengers and the railway community by:
Performance
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2008/09 |
2009/10 |
2010/11 |
| CD1 |
Ensuring that BTP provides a service focused on the needs of victims of crime by achieving all victim and witness care targets under the Victim’s Code of Practice and Witness Charter (ACC Crime). |
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| CD2 |
Providing a citizen-focused policing service which meets BTP’s commitments under the National Quality of Service Commitment (Deputy Chief Constable). |
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| CD3 |
Improving communication and response by call handling and contact management, through the delivery of a new control room infrastructure and enhanced real time management of information, in order to provide a better service to everyone who requires assistance (ACC Operations). |
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| CD4 |
Ensuring the completion of the Airwave special coverage solutions within BTP (ACC Scotland). |
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People
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2008/09 |
2009/10 |
2010/11 |
| CD5 |
Recruiting, retaining and progressing a diverse workforce that better reflects the communities BTP serves (Director of Human Resources). |
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Relationships
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2008/09 |
2009/10 |
2010/11 |
| CD6 |
Ensuring BTP is aware of, and responsive to, the concerns of the travelling public (Deputy Chief Constable). |
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| CD7 |
Working to improve the level of engagement with Government departments, in particular the DfT and Home Office, in order to promote a better understanding and support of BTP activities (Deputy Chief Constable). |
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Go to the previous section: Increase capacity & capability
