Complaints

Complaints

To ensure your complaint is processed efficiently, please check our Complaints section first to make sure BTPA is able to handle it. Certain complaints are handled by British Transport Police.

Complaints or grievances to the police authority should be sent in writing to the attention of Lucy Yasin, Business Manager.

By post:
The British Transport Police Authority
74-80 Camden Street
London NW1 0EG
Fax: 020 7383 2655
Email: lucy.yasin@btp.pnn.police.uk