As a public body, it is important that we get things right and deliver our service in an efficient and effective way. If there’s something we are not doing right, or we could do better, we would like you to tell us. Equally, we are always appreciative of any complimentary comments when our staff or officers have done something well.
View the BTPA Complaints Policy.
If you wish to make a complaint about
- the Authority itself, our policies or practice;
- an individual member of the Authority;
- a member of the support staff in the Authority’s Executive.
Please write to:-
British Transport Police Authority
5th Floor North, The Forum
74-80 Camden Street
Telephone: 020 7383 0259
Fax: 020 7383 2655
For complaints against BTPA Members and the Chief Executive, please address these to the Deputy Chairman.
For complaints against BTPA secretariat staff, please address these to the Chief Executive.
For complaints against the Chair of the Authority and appeals against any decision made by the Chair please write to:
Rt Hon Secretary of State for Transport
Department for Transport
Great Minster House
76 Marsham Street
For complaints against police officers below the rank of assistant chief constable please visit the BTP website.